Terms and Conditions

Terms & Conditions

1. The contract between you and us
These terms and conditions govern all transactions between you us for any sale by us to you. They do not affect or limit your statutory rights under UK Law, nor are they intended to.
These terms and conditions, together with the prices displayed on our web site, delivery details, contact details and any document expressly referred to in these terms and conditions, set out the whole of our agreement relating to any sale by us to you, whether you place your order through our website or in another way.

To buy from us using a credit or debit card, you must be at least 18 years of age.

When you place an order to purchase from the site, and we have approved your payment details, we will at our discretion accept your order. Our acceptance of your order creates a legally-binding contract between us (“your Contract”). We accept your order when we process your order, which is we raise an invoice to you for their cost.
We are under no obligation to accept your order.

2. Availability and Description of Products
All drawings, picture and descriptive material, specifications and advertising on our web site are for the sole purpose of giving an approximate description of the goods or services in order to assist your purchasing decision.

Everything advertised is strictly subject to availability. While we try to despatch the same day your order is received, this may not always be possible, but we will use our best endeavours.
Our offer for sale is based on our website product descriptions, pricing, and Terms and Conditions. If you place an order with us by telephone or email you accept these Terms and Conditions by doing so. All orders are accepted according to our Terms and Conditions, notwithstanding any of your own Terms and Conditions you may seek to apply and acceptance of your order does not imply acceptance of any Terms and Conditions other than our own.
Orders are dealt with on a first-come first-served basis according to the time received by our website. Web orders have priority over orders received by other means.

3. Price, and cancellation by us
The price payable for goods or services will be stipulated on our web site at the time you place your order. We will contact you if we need to charge more for some reason and give you the option not to buy. If our price has dropped, we will charge you the new lower price.

We reserve the right to cancel your order if:

– we have insufficient stock to deliver the goods you have ordered in an acceptable time scale
– one or more of the items ordered was listed at an incorrect price for whatever reason
– your payment is refused, not authorised or declined by your credit card provider.
– If we do cancel your order, we will notify you by e-mail and we will refund to your card what we charged.
We are not obliged to offer any additional compensation for any disappointment suffered because we did not supply you, for whatever reason.

4. Cancellation of the Contract by you
Before we despatch: you can cancel by email, by letter or by phone. If we’ve already charged your card but the consignment has not left us, we’ll refund your card immediately. After we’ve dispatched  you have a legal right to cancel your order within 14 days (10 working days) of placing it. You must notify us in writing (email is acceptable) and we will advise you that we are ready to receive the goods back. You must then return the goods within 14 days after they arrived, at your own expense, in the same condition that they arrived, and in resalable, unmarked, condition. All packaging must be included in the product return. Where packaging had to be destroyed to access the product damage to packaging is acceptable. Where it is possible to repack goods without damaging the packaging and the. Our decision regarding the saleability of the returned items will be final. We will refund your money as soon as we have the goods back and have inspected them.

5. Delivery of goods to you
We will deliver the goods ordered by you to the address you give us at the time you make your order.
We always try to send your order out the same day we receive it for delivery next day, but we can’t promise that we will be able to do this. When we have passed your consignment to our carrier, there can be delays that we have no control over. We will do our utmost to resolve any problems, but we do not operate the carrier company and what we can do is limited.

Any dates we give you for delivery are only approximate and we accept no liability for any losses, costs, damages, charges, or expenses caused by any delay in delivering the goods to you, nor will delay constitute a reason for cancellation of the contract.

We accept no liability for any loss of use, loss of profit, loss of customers, or other direct or indirect loss you suffer as a result of late, damaged or non-delivery of items we despatch to you. You will become the owner of the goods you have ordered once they have been delivered to your specified delivery address if we have received payment for them in full. Once the goods have been delivered we no longer have any responsibility for any loss or damage to the goods.

If we are unable to deliver the goods in the allotted time scale we will tell you and you can either agree a new delivery date or cancel the order with a full refund once the consignment arrives back with us.

Our Terms and Conditions take precedence over any purchaser’s Terms and Conditions. Our agreement to supply against a Purchaser’s Purchase Order shall not be taken as an acceptance of a Purchaser’s Terms and Conditions under any circumstances, notwithstanding any attempt by the Purchaser to impose its own Terms and Conditions in their Purchase Order or via any other Terms and Conditions referred to by the Purchaser or the Purchaser’s documentation..

If you do not receive goods ordered within 7 days of the date on which you ordered them, you must notify us within 14 days of the date on which you ordered the goods.
If non-arrival of goods is the fault of the carrier or method of delivery you selected at the time of placing the order, we will pursue any claim for the lost goods on your behalf, except where the carrier does not accept any liability for non-delivery.

6. Warranty
All products are warrantied against defects for 12 months from the date of invoice and always in accordance with the manufacturer’s or supplier’s guarantee and warranty conditions. Where product is manufactured or assembled by us, the warranty shall be for twelve months parts and labour from the date of invoice.

Unless otherwise stated, and subject to your statutory rights in respect of quality and fitness for purpose, we make no representations or warranties, either express or implied, of any kind with respect to products sold.

7. Liability
In no event shall MotorhomeWifi be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or liability in respect of the use or misuse of our products. You are advised to take the necessary precautions when operating WiFi equipment with regards to both the physical placement of the devices so not to cause damage to property or cause interference or nuisance to others. MotorhomeWiFi will not be liable for any damage caused through any use or misuse of our products, it is the responsibility of the purchaser to ensure they are happy with the quality of the installation and that the placement of the device is secure. You are advised to take the relevant precautions when operating radio high power equipment.

8. General Conditions
Failure by us to enforce any of these terms and conditions will not affect our right to enforce any of the remaining terms and conditions. If any of these terms and conditions are unenforceable (including any provision in which we exclude our liability to you), the enforceability of any of the remaining terms and conditions shall not be affected.

The contract between us shall be governed by, and interpreted in accordance with, the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to resolve any disputes between us.
These terms and conditions are subject to change at any time without prior notice to you and the current Terms and Conditions apply to all sales made.

10. Returns
If you suspect that an item supplied is defective on arrival, you must tell us within 5 working days (email is preferable) and we’ll agree with you how best to return it to us. You must pay for the cost of sending the item back to us and you must pack it so it will arrive safely, complete with any accessories that arrived with it, and in its original product packaging. If the goods are found to be faulty as a result of a hardware failure we will refund the cost of return postage (within the UK) up to an amount pre-agreed via e-mail. You must keep your receipt of postage and pack the item well to ensure do damage is incurred through transit. If the goods are found to be faulty as a result of software issue on the users local machine or with a user-editable setting altered in the device we reserve the right not to refund the cost of postage.

If we agree that the item is defective we will arrange repair or replacement as quickly as possible.

If we find there to be no fault, or the item has been misused, we will advise you of this and any examination charge we may apply for the time spent determining the fault. It will then be up to you to arrange for the item to be collected, or to pay us for the expense of returning it to you.

Our judgement is final regarding defective items.

11. Refund Policy
Refunds will only be given at our discretion.
Refunds for cancelled orders, incorrect orders or faulty goods will be refunded in full subject to the conditions in sections 4-7 above.

12. Data provisions by third parties; SIM Cards and Satellite Internet Subscriptions
We act as agents on behalf of network providers and do our upmost to ensure the information on our website represents an accurate representation of the service you can expect to receive.  Once the data plan has been purchased and activated the product becomes excluded from our standard returns policy. Once activated, while we will do our best to assist you where possible, your service provider and primary point of contact is with the network operator themselves. We are not responsible for quality of service, additional charges, tariff changes, cancellations, returns, refunds or any charges arising from the use of these products. It is reasonable to expect there to be tariff changes within the lifetime of the product and urge you to read the terms and conditions of the network operators to ensure you are happy with the product you are purchasing.

13. Installation of products intended for a fixed or permanent installation
Where products are purchased for a fixed or permanent installation, it is the responsibility of the installer to ensure that the products are fit for purpose and fully functioning prior to installation. We cannot accept returns for previously installed products if the fault could have been as a result of damage during installation or a poor installation which has resulted in damage to your products and/or your vehicle. If you choose to install yourself or to have a workshop of your choice install your products that are not authorized by us (a full list of approved workshops is available on request) then full responsibility for installation or any subsequent problems that could have been caused as a result of that installation is the full responsibility of the installer and/or the customer.

14. Internet Products and ‘Fitness for Purpose’
If you purchase wireless equipment from us following advice obtained from this website, or from us directly in some other way, you accept that our advice is based on best endeavors and our professional expertise and that our offer to supply according to our recommendations cannot constitute a ‘fit for purpose’ warranty under the Sale of Goods Act due to the number of variables unspecified by the purchaser regarding the location and use of the equipment after purchase. Supply is only made subject to acceptance of this condition by the purchaser. This clause does not attempt to limit our liability as regards fitness for purpose, but recognises that wireless communications in the frequency bands for which we supply equipment will vary considerably according to local conditions and what will work perfectly in one location, for example, may not work at all 2 metres further away due to local conditions that could not be specified or were not known at the time, and which would have influenced the recommendation to purchase we would have made had they been told to us at the time.

To minimise the risk of your purchasing equipment that does not perform as you or we would hope, Sale or Return arrangements are available at our discretion. Where there is any possible problem about suitability of equipment (‘fitness for purpose’), intending purchasers should email sales@motorhomewifi.com or telephone us to discuss sale or return arrangements prior to placing any order. If such arrangements are not made in advance of purchase, the purchaser accepts that fitness for purpose is being determined by the purchaser and not by us and that the purchaser is not entitled to return the equipment as ‘unfit for the purpose’ or not ‘as described.’

15. Usage of our products
The products we supply are for improving a connection to a wireless network and are by no means a guarantee of obtaining a reliable, stable or usable internet connection. In making a connection to a network it is the responsibility of the user to identify the network and ensure that their actions in connecting are done lawfully and that they understand the necessary legislation within the country in which they reside at the time of use. The wireless products we supply you with are always tested and pre-configured by us not to exceed transmission and receive limitations set by the relevant legislators within the country that we reside (United Kingdom). We accept no responsibility or liability for the way in which you use our products and any modifications, software or hardware, done so to increase the power output which may render the products illegal for use within the UK.

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